5 (+3) Feedback Tips For Dealing With Defensiveness

By Barb

What do you do when you receive complaints about someone’s performance, they’re known to be defensive and it seems even though you’ve waited (and hoped the issue would just resolve itself), the issue is still there?Wait longer and hope harder?First off, there isn’t any miracle way for dealing with defensiveness.While it’s doubtful a defensive person…

Increase Your Value: 3 Easy Peasy Steps

By Barb

Everyone’s a learner, right?There’s a saying by Steve Siebold: “You’re either growing or dying. Stagnation does not exist in the universe.” (I’m guessing you are growing and learning because you’re reading this!)But is everyone a teacher?Hmmm …You don’t need the title of ‘educator’ or ‘instructor’ to teach others. I know that isn’t a chin-dropping statement…

Whole Brain Learning

By Barb

A colleague of mine was telling me about a charity she’s involved with and how she’s beginning to fundraise for it.I said, “What strategies are you using for the fundraising?” She said “Well I’m just starting. We’ve got a website, a donate button and now I’m starting to blog.” Me: “What do you blog about?”…

Secrets to Detecting a Lie

By Barb

Do you always tell the truth? Of course you don’t and neither do I. Most people lie everyday. It’s not that they get out of bed and plot their lies, it’s more like people lie to smooth over situations, to ensure someone’s feeling don’t get hurt and to fit in socially. Most of these lies…

My Bargain Wish For You

By Barb

Did you know that people (maybe you?) unknowingly put themselves on the bargain rack? They may charge ridiculously low fees or give so much of their resources and time to others that they end up feeling resentful.Has it ever happened to you?Here’s the thing . . .We often have a difficult time appreciating our own…


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  • “The workshop was wonderful!! Barb walked the talk by continuously demonstrating the tips and skills she was teaching! It was amazing to see it all come together. I would recommend the workshop to anyone who has to present.”

    Bev Waite, Education Lead-Nursing,

    Sunnybrook Health Sciences Centre

  • I told one of the nurse educators that it was the best 3 hours I have spent in a training session as the content was clear, relevant, exactly enough to be able to incorporate into presentations, and you demonstrated each point which was great. It was watching an expert at work.

    Aideen Carroll, Advanced Practice Nurse Educator

    Toronto General Hospital

  • Your workshop was also a big hit. It was interesting to hear people talk about it as not good, but great.

    Debbie Ross

    CMP Manager of Governance and Events CNA

  • After working with Barb, our team returned to work energized, enthused and inspired to utilize tools that increase our communication, clarity and relationship with not only each other, but also with the residents and families that we serve. I would highly recommend Barb if you want to bring out the best in your team.

    Dale Clements, Administrator

    Columbus Residence

  • Barb Langlois led a wonderful one day workshop for 45 Clinical Nurse Educators in Saskatoon Health Region. She worked with us in advance to really understand our learning needs, Six months later, I see CNEs using Barb’s techniques to engage learners and I use them myself in my own presentations. I strongly recommend Barb – she is a very skilled facilitator who connects with learners in a very meaningful and effective way.

    Margot Hawke RN, BSN, MCEd, Nursing Professional Practice Lead

    Saskatoon Health Region

  • Barb is a gifted and dynamic presenter. Communication concepts were presented in a lighthearted way such that developing ideas for organizational change and group work seemed like play. I would definitely recommend her workshops!

    Lisa Jesso MN, RN


  • The workshop was a home-run!! The nurses found the tools so useful and practical for their everyday communication. They also were engaged the entire time!

    Louise Peterson, CNE

    UBC Hospital


Seriously? Me, too! covers 10 Power Strategies that seriously work. It takes everyday situations that you can relate to, sprinkles in a bit of humour (you can’t be serious all the time) and demonstrates how you can achieve personal success — one simple step at a time. Learn More »


Manage the Fear of Public Speaking: 5 Pro Tips

 You have the privilege to speak in front of an audience.That means you have a chance to positively impact others’ thoughts or emotions