Maybe you’ve used silence and it’s bitten you in the butt? Someone says something critical and you don’t speak up. Later they refer to how you agreed with them on their comment? Ever happened to you? That’s when others assume your silence means you agree with them.
You know silence does not equal agreement, right?
Maybe you’ve been in the company of someone who just can’t stop talking!
Recently I was at a dinner and in a more reflective mood as my father-in-law had just passed away. Two people at the dinner were more acquaintances then friends. One of them absolutely loves to talk . . . nonstop. You know where this is going, right? I had zero tolerance for nonsence talk (as I call it) that evening. A couple of times the group had a good laugh but each time this one individual would respond with some silly story (that wasn’t even relevant to what we were talking about) and bring the focus back to her. In one instance, she said, “Well today I received an email . . .” and went on to talk about a ridiculous story related to a funeral. The laughter stopped and the room went quiet. I said “Maybe you should consider the source of your emails before you share them. There is no way that story is true.” Was I too harsh? You decide.
For many leaders, silence makes them feel uncomfortable. They rush to fill the gap to ease their own anxiety. That’s not leadership. It’s just ‘stomping on silence’ – anyone can do that.
1. When An Employee (or Colleague) Is Distressed
2. To Emphasize An Important Point
3. When You Are Negotiating
Silence is a powerful leadership tool when you know how to use it. Use it to your advantage and notice the difference you can make. In the words of Leroy Brownlow:
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Our workshop participants found Barb’s approach to teaching at the Centre for Professional Development to be dynamic and engaging. Barb not only taught effective communication and presentation skills, but also role modelled techniques throughout the day. Participants were excited to be able to apply learning’s directly into their day to day roles
Associate Director at the Centre for Professional Development, Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
Your plenary session was a real asset and a great contribution to the success of our National IPAC Conference. From beginning to end participants were energized and actively engaged.
Gwyneth Meyers BSc, MSc, PhD
Scientific Committee Chair
“The workshop was wonderful!! Barb walked the talk by continuously demonstrating the tips and skills she was teaching! It was amazing to see it all come together. I would recommend the workshop to anyone who has to present.”
Bev Waite, Education Lead-Nursing,
Sunnybrook Health Sciences Centre
I told one of the nurse educators that it was the best 3 hours I have spent in a training session as the content was clear, relevant, exactly enough to be able to incorporate into presentations, and you demonstrated each point which was great. It was watching an expert at work.
Aideen Carroll, Advanced Practice Nurse Educator
Toronto General Hospital
Your workshop was also a big hit. It was interesting to hear people talk about it as not good, but great.
CMP Manager of Governance and Events CNA
After working with Barb, our team returned to work energized, enthused and inspired to utilize tools that increase our communication, clarity and relationship with not only each other, but also with the residents and families that we serve. I would highly recommend Barb if you want to bring out the best in your team.
Dale Clements, Administrator
Barb Langlois led a wonderful one day workshop for 45 Clinical Nurse Educators in Saskatoon Health Region. She worked with us in advance to really understand our learning needs, Six months later, I see CNEs using Barb’s techniques to engage learners and I use them myself in my own presentations. I strongly recommend Barb – she is a very skilled facilitator who connects with learners in a very meaningful and effective way.
Margot Hawke RN, BSN, MCEd, Nursing Professional Practice Lead
Saskatoon Health Region
Simplify Your Smarts
What’s the point of being smart if nobody understands what you have to say? Have you interacted with someone who is really smart but w